Our return policy lasts 30 days. If it has been more than 30 days since your purchase, unfortunately we cannot offer you a refund or exchange. No refund will be given on any item that is returned more than 30 days after delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.    

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable number of days. In some cases, partial refunds may be given in our reasonable discretion.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account or credit card again, and then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have taken these steps, and you still have not received your refund yet, please contact Josh at josh@blackopsusa.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at josh@blackopsusa.com and send your item to: 801 W. Easy Street, Rogers AR, 72756

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the purchaser had the order shipped to themselves to give to you later, we will send a refund to the purchaser.

Shipping

To return your product, you should mail your product to: 801 W. Easy Street, Rogers AR, 72756